Our Trustees

Danielle Rowe

Chair of Trustees

Danielle has been drawn to Citizens Advice as a result of the strength of its national profile and local service delivery, something she hopes to contribute to. She’s been a corporate lawyer for over 25 years, advising businesses and boards, gaining a broad set of legal, governance, risk and regulatory skills in a wide range of industries.


David Betts


David is a retired civil engineer with considerable experience in managing technical services in the public sector followed by a period of management consultancy. He has general experience in contracts and commissioning, property and finance. David has governance experience as a trustee of a number of charities and as a local councillor. Since retirement he has worked as a volunteer caseworker for Citizens Advice and is passionate about the service the organisation provides for its clients. He joined the Trustee Board of Citizens Advice Oxford in May 2022.


Sophie Brooks


Sophie is a passionate believer in the power of business to drive positive social and environmental change. As a lifelong lover of nature and wildlife, after 15 years leading PR businesses in Europe and Asia Pacific, she set up her own sustainability consultancy. Following a stint in house as Sustainability Strategist for Microsoft UK, in 2012 she went on to gain MSc in Climate Change & Development, and from there expanded her work to include all aspects of social, environmental and economic sustainability advisory, largely for corporate clients. She is a Fellow of the Institute of Corporate Responsibility and Sustainability, Co-Chair of the Oxford B Corp Hub, and joined Citizens Advice Oxford as a Trustee in 2021.


Jim Heywood


Jim has been a Trustee of Citizens Advice Oxford since March 2020. His background is in corporate, industrial and international insurance with 20 years spent overseas. He has lived in Oxford since 1995. Jim has served as a trustee at a number of organisations including a school, a medical charity and three different housing associations; one of these was a unit of the Salvation Army providing accommodation for low-income families.


Madeline Laxton


Madeline is Executive Director of Lucy Group Ltd, which was established in 1812 and now has 1,500 employees with a turnover of over £250 million. She joined the Board of Trustees of Citizens Advice Oxford in November 2021 and brings considerable commercial experience, legal and resourcing knowledge and a passion to support the valuable work done by advice centres. In the voluntary sector, she has volunteered as an adviser for Brixton Law Centre in London, and is currently trustee of a local village charity.


Jon Pym


Jonathan, a Fellow of the Institute of Chartered Accountants, has had a career largely involved as the finance leader in establishing a new businesses in the UK and abroad. An admirer of the work done by Citizens Advice, he is glad to support the Oxford operation as Treasurer.


Iain Lappin-Smith


Iain has an extensive background in risk management, banking and finance both in the UK and overseas. He was drawn to Citizens Advice as a way of giving back to the community and supporting a very laudable service which gives outstanding help and advice.


Christopher Lyes


Chris is a tutor and doctoral student at the University of Oxford and was previously an IT Director working in Higher Education. As a mature student, he has worked his way through undergraduate and postgraduate degrees, gaining hard-earned experience in the challenges and triumphs of student life. He has also worked in charitable organisations such as Refugee and Migrant Justice, and Toynbee Hall in Whitechapel, and is keen to encourage Oxford’s student community to engage with the work of Citizens Advice whether as clients or as volunteers.

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