Get Advice

Due to the ongoing Covid-19 Pandemic our face to face service is currently closed. You can get advice in the following ways:

Advice Over The Phone

Adviceline – 0808 27 87 909

For advice in all areas. Lines are open Monday to Friday 9:00 to 17:00. This is a freephone number.

     Consumer Helpline – 0808 223 1133

For help with consumer issues. Lines are open Monday to Friday, 9am to 5pm. Lines are closed on bank holidays. This is a freephone number.

     Universal Credit Help to Claim – 0800 144 8 444

For help applying for Universal Credit you can contact an adviser through our free Help to Claim phone service. Advisers are available 8am to 6pm, Monday to Friday.


Email Advice

If you would like to receive advice via email please complete the form here. We aim to respond to your email within 3 working days.

Online Resources

There is advice on all areas on the National Citizens Advice Website: www.citizensadvice.org.uk

Oxford City Council’s Coronavirus support directory can be found here.