Adviceline Freephone 0808 278 7808
Monday to Friday 9am to 5pm

Areas of Advice

You can find information on the national Citizens Advice website, covering many different areas, including Debt, Benefits, Housing, Employment, etc. Just click the button below in the area you'd like to read more about.

Benefits

It’s important that you get all the help that you’re entitled to. If you are working or unemployed, sick or disabled, a parent, a young person, an older person or a veteran, we can advise you on benefits and tax credits, as well as council tax and housing costs, and national insurance. If you are facing difficulties getting your benefits paid or have any other questions, we can help you find a way forward.

Consumer issues

Have you bought something and need to return it? Can’t go on the holiday you’ve booked for no fault of your own, but not sure whether you’re entitled to a refund? Received a poor service? Think you’ve been scammed? Our advisers are here to help you get through the small print to understand what your rights are.

Debt and money

Dealing with money issues can be daunting. It is easy to lose out or to get in debt if you are unsure how finances work, such as paying interest on a loan, or using buy now, pay later schemes. We can help you make the right choices, including how best to deal with your debt problems, avoid losing your home and get your finances into shape.

Employment

Having a job is an essential part of most people’s lives. Whatever job you do, it is important to know what your rights are. If you’re facing issues with your employer, or are not sure that they are meeting all their obligations to you, ask us.

Family

Relationship issues, child maintenance, death and wills, separation – these are all areas that can be extremely stressful, especially if you have not had to face them before and don’t know where to start. Our advisers are trained to provide impartial and confidential advice across the full range of issues that affect families, whether it be couples or children, financial matters or educational.

Health

Navigating the NHS can be tricky with challenges ranging from trying to find out what you’re entitled to from the NHS to how to complain if the service is poor. Our advisers are trained to help you with these issues and if we can’t help, we can direct you to other specialist agencies who can provide you with help and more detailed information.

Housing

Living in a city with some of the most expensive rentals and properties in the UK, housing is an issue for many people in Oxford. In particular, if you’re renting or living in council property, you need to know your rights and responsibilities. We can advise on handling problems with your landlord and help to avoid losing your home. Or if you’re paying a mortgage, you could find yourself threatened with eviction if you can’t cope with your mortgage payments. We can provide information on how to rent or buy a home, or just find somewhere to live.

Immigration

Issues with immigration can range from applying for settled status or residency, information about visas, dealing with the Home Office, and citizenship.

Law and courts

You can find out more about your rights, as well as what to do if you face discrimination, need legal advice or have to go to court without a lawyer. We also work in partnership with a number of legal providers in Oxford, and may be able to refer you to them if we are unable to find a way forward for you without professional advice.