Adviser Role

• Get Started: Complete an introduction to Citizens Advice and training for your role.
• Talk to Clients: Speak with clients over the phone, face-to-face, or online to find out what issues they need help with.
• Find Information: Look up information about their problems and help clients understand their options.
• Help Clients Act: Support clients in taking action to solve their problems, like writing letters, making calls, or referring them to other organisations.
• Record Information: Keep track of the client's issue and the steps you took to help them.
• Support Research and Campaigns: Share information with our Research and Campaigns team, which will use it to suggest improvements to the government, regulators, and companies to address the root causes of problems.

Here’s what you’ll gain from volunteering:

• Make a Difference: Help change people’s lives for the better.
• Learn About Various Issues: Gain knowledge about benefits, debt, employment, and housing.
• Build Valuable Skills: Improve your communication, listening, and problem-solving skills, which can boost your job prospects.
• Work with Different People: Collaborate with a variety of individuals, both independently and in a team.
• Impact Your Community: Have a positive effect on your local area.
• Reimbursement: We’ll cover your expenses.

If you’re training to be a solicitor and volunteer with us, you might be able to get up to six months off your solicitor training contract. Check with the Solicitors Regulation Authority for more details.

• • Make a Difference: Help change people’s lives for the better.
  • Learn About Various Issues: Gain knowledge about benefits, debt, employment, and housing.
  • Build Valuable Skills: Improve your communication, listening, and problem-solving skills, which can boost your job prospects.
  • Work with Different People: Collaborate with a variety of individuals, both independently and in a team.
  • Impact Your Community: Have a positive effect on your local area.
  • Reimbursement: We’ll cover your expenses.

  If you’re training to be a solicitor and volunteer with us, you might be able to get up to six months off your solicitor training contract. Check with the Solicitors Regulation Authority for more details.

You don’t need any special qualifications or skills, but you will need to:

• Be Friendly and Approachable: Make people feel comfortable and welcome.
• Be Non-Judgmental: Respect and understand people’s different views, values, and cultures.
• Have Good Listening Skills: Pay attention and understand what people are saying.
• Have Great Communication: Be good at speaking and writing clearly.
• Have Basic Maths and IT Skills: Be comfortable with numbers and using computers.
• Understand and Explain: Be able to understand information and explain it to others.
• Be Willing to Learn: Learn about and follow our goals, principles, and policies, including keeping information confidential.
• Be Ready for Training: Complete training for your role.

Ideally, we ask for a commitment of 8 hours per week, which can be done in one day or spread over two days, for at least 12 months. We can be flexible with the schedule, so feel free to come and discuss your availability with us.

Our volunteers come from all kinds of backgrounds, and we especially welcome applications from disabled people, those with physical or mental health conditions, LGBT+ and non-binary individuals, and people from Black, Asian, and Minority Ethnic (BAME) communities. If you're interested in becoming an adviser and want to talk about flexible options for location, timing, or how we can support you, please get in touch with us.

Either apply now by clicking the button below, or if you have more questions about this role, email us at recruitment@citizensadviceoxford.org.uk