large room 4 round tableVolunteering can be hugely rewarding! If you’d like to boost your CV and enhance your skills for life and work, or you are simply looking to help people from your community, why not volunteer for us?

We have a variety of roles to suit your skills, experience and interests and welcome volunteers from many different backgrounds and walks of life.

Nine in ten volunteers who were unemployed say it helped them move into employment or education; for retired people, it’s a great way to stay mentally active and in touch with people; and for those who are starting out in their careers, the skills learned can be easily transferred to the workplace.

why volunteer at caoSome FAQs

Who volunteers for Citizens Advice Oxford?

You don’t need specific qualifications or experience to volunteer with us. We welcome volunteers from all backgrounds and without experience in the role they’re applying for. You’ll get all the training and support you need to help you carry out your role.

How many hours a week?

The average is 10 hours, with a commitment to volunteer for 1 year following the initial advice assistant training (but less for other roles).

What skills do I need?

Some basic IT, a good standard of English and listening skills are useful, but we provide full training for everything else.

What support will I get?

Whatever your role, you’ll be fully supported by paid staff. There are regular online briefings, updates and training opportunities, plus in-person social events to get together with staff and other volunteers.

Is the work only face to face?

Since the Covid-19 pandemic started, we now provide advice not only face to face in Oxford library, but also over the phone and via email.

Are there volunteer roles other than Advisers or Advice Assistant?

There are plenty of opportunities for volunteers interested in helping with a variety of tasks, including IT, HR, admin, communications, and research/campaigns. The time commitment for these can be more flexible, and your training will be tailored to the role you want to undertake.

When can I start training?

Most volunteers start as Advice Assistant and attend an initial training programme, with weekly in person group training sessions alongside other Advice Assistants, and some online self-learning modules in between. After gaining some experience as an Advice Assistant, the volunteer can choose to undertake further training to become an Adviser.

We run training programs to become an Advice Assistant every other month – contact us today so we can get your application rolling.

I’m keen to find out more, what do I do next?

Great – either apply now by clicking the button below, or if you have more questions, email us at This email address is being protected from spambots. You need JavaScript enabled to view it.

More information about volunteering is available on the national Citizens Advice website: Volunteering with Citizens Advice – Citizens Advice


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