Jobs

Citizens Advice Oxford is a friendly and successful advice service. We value all our people – staff, trustees and volunteers – and offer a supportive culture within a charity setting.

Our paid roles include the following benefits:

a rewarding remuneration package with excellent terms
flexible working arrangements with most roles home-based
generous holiday entitlement (28 days per year in addition to bank holidays)
a 37-hour week
offices in the centre of Oxford

Paid roles now recruiting at Citizens Advice Oxford

If you would like any more information on the roles below, please call the recruitment team on the number in the relevant job pack, and we will be happy to answer any questions.

Debt Adviser

Are you an experienced Debt Adviser ready to make a real impact on people's lives? Citizens Advice Oxford is your platform to do just that. We are committed to helping people find a way forward, whoever they are and whatever their problem. Your mission will be to provide an effective and efficient service offering debt advice through several channels, including via telephone/email and by appointment at our central Oxford offices. The advice you give will primarily encompass debt advice including benefit checks and ways to raise income and reduce overheads. You'll use your empathetic listening skills to understand our clients' problems and help them set their priorities. Your advocacy skills will shine as you negotiate, draft letters, and collaborate with other organisations to advance our clients' cases. Our powerful information systems will be at your disposal to find, interpret, and share vital information, ensuring our clients can make informed decisions, and our experienced team will give you the support you need to help our clients find a way forward.

You should have recent experience of giving advice in an advice setting, such as a Citizens Advice office or other welfare rights organisations. Please contact recruitment@citizensadviceoxford.org.uk with any questions or to arrange an informal discussion. For more information, click on the links to the Job Pack and Guidance notes below, and to apply click the button at the bottom of this page.

Job Pack

Guidance Notes for Applicants

Terms: 12 month Fixed Term Contract
Hours: 35 hours per week (0.9459 FTE)
Job share considered: Minimum 17.5 hours per week.
Salary: c.£27,000 FTE (trainee considered at £23,000 FTE)
Holiday: 28 days per annum pro-rata and bank holidays pro-rata
Pension: 5% employer pension contribution.
Location: Hybrid: from our central Oxford offices and home-based.
Responsible to: Quality & Training Manager
Closing date for applications: Tuesday 2nd January 2024 at 9am
Interviews: take place week commencing 8th January 2024

Office Administrative Assistant

Are you a confident communicator who can work proactively and loves problem-solving? We are seeking a friendly, outgoing Office Admin Assistant to be the first point of contact for our staff and volunteers and help provide them with the right resources to do their best work. Citizens Advice Oxford is an independent charity providing free, confidential, impartial, and independent advice and information on a wide range of issues. By creating a great working environment for our amazing team, you will enhance their ability to provide the best information and advice to those who need it. As well as providing first line support to volunteers, staff and trustees, you will manage resources, account logins, office supplies, calendars, meetings, and rotas. If you join our team, you will not only gain invaluable administrative experience, but also contribute to a cause that positively impacts people’s lives. At Citizens Advice Oxford, we celebrate diversity and are committed to creating an inclusive environment for all employees, and we welcome applications from all sectors of our community. Join us and make a difference!

For more information, click on the links to the Job Pack and Guidance notes below, and to apply click the button at the bottom of this page.

Job Pack

Guidance Notes for Applicants

Terms: 12 month Fixed Term Contract
Hours: 30 hours per week (0.8108 FTE) Monday-Thursday
Salary: FTE £24,000 per annum (£19,459 per annum for 0.8108 FTE)
Holiday: 28 days per annum pro-rata and bank holidays pro-rata
Pension: 5% employer pension contribution.
Location: Our offices at Wesley Memorial Hall in central Oxford
Responsible to: Office Manager
Closing date for applications: Monday 8th January 2024 at 9am

Advice Session Supervisor – expressions of interest always welcomed

Even when we are not actively advertising, we are always keen to hear from experienced Advice Session Supervisors who have worked in a supervisory position in any Citizens Advice office. You can send us a speculative application by uploading your CV here, and writing “Advice Session Supervisor – please keep CV on file” in the first field of the form. Alternatively, you are welcome to get in touch by emailing This email address is being protected from spambots. You need JavaScript enabled to view it.

Apply online for paid roles