Drop in Advice

Oxford office – 95-96 St Aldates Oxford, OX1 1DA

5 drop in sessions a week from 10am to 2pm from Monday to Friday.

Outreach  Sessions

Thursdays 10am – 1pm at  Cutteslowe Community Centre

Fridays 11.30am – 2.30pm at St Francis Church, Hollow Way


Advice Online

You can visit the national Citizens Advice website for further information https://www.citizensadvice.org.uk. You can chat online with one of our advisers via our webchat and email service. This page will open in a new window.

Click on the link above – to start a webchat, click on ‘Start chat’ under ‘Need help now?’ on the left of the screen

If a button doesn’t appear, the service isn’t available right now (it’s usually available Monday to Friday between 10am and 4pm).


For advice on any issue Adviceline is available Mon-Fri 09.00-17.00. Call 03444 111 444

If your question is a complain about goods or services bought or received, our specialist Consumerline will be able to help you. Call 03454 04 05 06

Calls to the helplines cost up to 9p per minute from a landline. If you’re calling from a mobile, it’ll cost between 3p and 55p per minute – if you have inclusive minutes, it’s the same as calling a landline.

Churchill Hospital: Macmillan support

Monday – Friday 

Giving advice on benefits and grants to people who have been diagnosed with cancer and line managing the other caseworkers on the project. 

Benefits in Practice

Benefits advice and casework is given in 8 surgeries across the city.

Housebound under 60s benefits

Home visits for housebound under 50 year olds.