Our Services
Generalist Advice Service
We give you the knowledge and confidence you need to find your way forward – whoever you are and whatever your problem.
We offer free confidential advice online, over the phone, by email, and in person.
Drop in service at:
- Oxford Westgate Library, 228 The Westgate, Queen Street, Oxford OX1 1PE on Mondays and Wednesdays, 10.00am–1pm
- Cutteslowe Community Centre, 31 Wren Road, Oxford OX2 7SX on Wednesdays, 1pm-3pm (drop in), 3pm-4pm (by appointment)
- Bullingdon Community Centre, Peat Moors, Headington, Oxford OX3 7HU on Thursdays, 10am-12pm (drop in), 12pm-1pm (by appointment)
- West Oxford Community Centre, Botley Rd, Oxford OX2 0BT on Tuesdays, 10am-12pm (drop in)
Help to Claim
Our Help to Claim advisers are here to assist you with the early stages of your Universal Credit claim. You can reach them by phone, online chat, or in person.
They can help you:
- Determine if you qualify for Universal Credit
- Fill out the Universal Credit application
- Prepare for your first Jobcentre appointment
- Check that your first payment is correct
If you’re starting a new Universal Credit claim, visit our website or call our Help to Claim service at Freephone 0800 144 8444.
Energy Advice
We can assist with energy-related issues, including problems with your bills, meters, or if you're having trouble paying for the energy you use.
We can help you:
- Look for a better energy deal
- Make a complaint
- Claim back any credit
- Manage moving home
Macmillan Benefit Advice Service
Our Macmillan Benefits advisers offer detailed, independent, and confidential support to people with cancer, their carers, and families.
We aim to secure the best income support possible and provide advice to health and social care staff about financial help available for cancer patients. Support is available by phone and email. To get help, you can:
- Email or leave a voicemail: Our advisers check messages several times a day, Monday to Friday.
- Ask your nurse specialist: They can refer you to our service.
This support is available to anyone being treated for cancer at the Oxford University Hospitals Trust and living in Oxfordshire or nearby counties.
Call our Macmillan Benefits advisers on 01865 957828.
or Email: macmillan@citizensadviceoxford.org.uk
Major Trauma Service
Our adviser provides the full range of independent and impartial advice and information to patients at the Major Trauma Unit in the John Radcliffe Hospital and/or their families The advice is primarily delivered at the patient’s bedside.
Money Advice Service
If you’re feeling overwhelmed by debt, you’re not alone. Many people are struggling with debt these days, and the need for debt advice has been growing.
We offer various money advice services to help you get out of debt and manage your finances better.
Other services
Citizens Advice Oxford offers additional services tailored to individual needs, available on a referral basis.
- Benefits in Place: Provides specialized benefits advice for people with complex needs. Health workers, food banks, and other providers in Oxfordshire can refer clients quickly for this service.
- Oxfordshire Specialist Advice Service: Offers support with benefits advice, debt, and money management. This service is for people in Oxfordshire with a disability or long-term illness, and also for young people transitioning from children’s care services.
"I would like to express my gratitude again for the way you handled the call with the energy supplier and for offering to take my case further, with support from Citizens Advice to clear the existing debt."
