Adviceline Freephone 0808 278 7808
Monday to Friday 9am to 5pm

Our Services

Generalist Advice Service

We give you the knowledge and confidence you need to find your way forward – whoever you are and whatever your problem.

We offer confidential advice online, over the phone, by email, and in person, for free.

Drop in service at Oxfordshire County Library, Queen Street, Westgate, Oxford on Mondays and Wednesdays, 10.00am–1pm

Help to Claim

Our Help to Claim advisers can help you with the early stages of your Universal Credit claim. You can talk to them on the phone, online over chat, or face to face.

Our advisers can help you work out if you can get Universal Credit, fill in the Universal Credit application, prepare for your first Jobcentre appointment, check your first payment is correct .

If you are making a new Universal Credit claim, please look online or call our Help to Claim service on Freephone 0800 144 8444.

Energy Advice

We can help with energy problems. This includes issues with your bills or meters, or if you’re struggling to pay for the energy you use.

We may be able to help you get a better deal, to make a complaint, to claim back credit, or to move home.

A citizens advice volunteer reads a booklet to a clent
An adviser welcomes a client at the library drop-in advice session

Macmillan Benefit Advice Service

Our Macmillan Benefits advisers specialise in providing comprehensive, independent, confidential and impartial welfare benefits advice and support to people with cancer.

Our aim is to maximise the income of people with cancer, their carers and families. In addition, we supply information and advice to health and social care professionals about the financial help available to people with cancer.

Owing to the Covid pandemic, we are currently offering the service while working from home, and are therefore providing support over the phone and by email. To get help and support, email or phone and leave an answerphone message. Our advisers pick up these messages several times daily, Monday to Friday. Alternatively, you can ask your nurse specialist to refer you to us. This service is available to anyone being treated for cancer at the Oxford University Hospital Trust, and living in Oxfordshire or the surrounding counties.

Call Celia Gale on 01865 227083.

Money Advice Service

If you are feeling overwhelmed by debt, you’re not alone. Recent years have seen a continuing increase in the number of people whose lives are blighted by debt.

There has also been a sustained rise in the demand for debt advice. We are able to provide a range of money advice services to help you out of your debt.

Other services

Citizens Advice Oxford has other services available on a case-by-case basis, depending on the needs of particular clients. These services are offered on a referral basis.

Such as:

  • Benefits in Place, which creates access points in partnership with local agencies and organisations that clients frequently attend. A digital referral system enables health professionals, food banks and other providers from Oxfordshire to refer clients quickly and easily for benefits advice.
  • Oxfordshire Specialist Advice Service is aimed at helping clients living in Oxfordshire who have a disability or long-term illness or have someone in the family household with a disability or long-term illness, as well as for a young person transitioning from children’s care services. This service can help with benefits advice, debt and budgeting.
  • Refugee Resource advice – Refugee Resource assists clients with counselling and life skills. Citizens Advice Oxford assists refugees and asylum seekers who are existing clients of Refugee Resource, providing them with advice on benefits at a specialist level, housing, employment and debt.